Privacy Policy
Last Updated: March 12, 2026
1. Introduction
TraceIQ Locating Inc. (“TraceIQ,” “we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.
2. Information We Collect
We may collect the following personal information when you contact us or request a locate service:
- Full name and company name
- Email address and phone number
- Civic address or job site address
- Project details and scope of work
- Payment information (processed securely through our payment provider)
We also collect non-personal browsing data automatically (e.g., IP address, browser type, pages visited) through standard website analytics tools.
3. How We Use Your Information
We use your personal information solely to:
- Process and fulfill locate service requests
- Communicate with you regarding your project or quote
- Send invoices and process payments
- Comply with Ontario One Call and applicable regulatory requirements
- Improve our website and service offerings
We do not sell, rent, or trade your personal information to third parties.
4. Disclosure of Information
We may share your information only in the following limited circumstances:
- With Ontario One Call or utility owners as required to complete a locate
- With service providers (e.g., payment processors, email platforms) who assist us in operating our business, under confidentiality obligations
- When required by law, court order, or regulatory authority
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Locate records and associated client data are typically retained for a minimum of seven (7) years for regulatory and liability purposes.
6. Security
We take reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, loss, or disclosure. However, no method of electronic transmission or storage is 100% secure.
7. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent for non-essential communications at any time
To exercise these rights, contact us at the information below.
8. Cookies & Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. You may disable cookies through your browser settings; however, some site features may be affected.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated policy.
11. Contact Us
TraceIQ Locating Inc.
📧 info@traceiqlocates.com
📞 647-832-3696
📍 3-255 Lancing Dr, Hamilton, ON L8W 3W8